Privacy Policy

Accent Publishing Pty Ltd and Encore Music Education Pty Ltd Privacy Policy

1. Introduction

We take the protection of your personal information seriously.

This privacy policy sets out how we will collect, hold, use and disclose your personal information, including the personal information we collect through our Encore Music Wiz app (“the Application”) and the accentpublishing.com.au, encoremusiceducation.com.au and encoremusicwiz.com.au websites (collectively, “the Sites”). In this Policy, we, us or our means Accent Publishing Pty Ltd ACN 077 611 744.

2. Collection of personal information

Personal information is information we hold which is identifiable as being about you. In order to provide you with access to our services and products, we may need to collect the following types of personal information from you:

• your name;
• email address;
• country of residence;
• postcode; and
• phone number

Wherever possible, we will collect personal information from you directly.

Please note that, as per our Terms and Condition of Use, you must be 15 years or older to register to use the Application. If you are under 15 years of age, your parent or guardian will need to register an account in order to gain access to the Application.

3. Use of your personal information

We may use your personal information for the following purposes:

• To verify your identity and provide you with access to our products and services.
• To contact and communicate with you, including to provide you with updates and other information related to our products and services.
• For analytics, business development and research, including to operate and improve the Application and our Sites.
• To comply with our legal obligations and resolve any disputes that may arise.

4. Disclosure of personal information

We may disclose your information to third parties where:

• The disclosure is reasonably necessary to enable us to provide you with our products and services, or for another purpose set out in this privacy policy.
• The disclosure is required or authorised under Australian law. For example, we may disclose your personal information to comply with a law, regulation, court order, subpoena or warrant, or in the course of legal proceedings or in response to a law enforcement agency request.
• The disclosure is reasonably necessary to protect the copyright, trademarks and legal rights of our Application, Sites and/or of third parties.

The personal information we collect may be stored, processed in, or transferred between parties located in countries outside of Australia.

5. Security of your personal information

We are committed to ensuring that the personal information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure personal information and protect it from misuse, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot guarantee that the personal information that we collect will not be disclosed in a manner that is inconsistent with this privacy policy.

6. Access to your personal information

You may request access to the personal information that we hold about you. A small administrative fee may be payable for the provision of this information.

If you would like a copy of the personal information we hold about you, or believe that any personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, you can contact us using our contact details listed below.

In order to process your request, we may first require that you verify your identity.

7. Complaints about privacy

If you have any complaints about our privacy practices, please contact us using the details below. We take complaints seriously and will respond within 30 days of receiving written notice of your complaint.

8. Opt out right

You can stop the collection of personal information by the Application by uninstalling the Application.

If you also wish to close your user account for the Application, please email us at info@accentpublishing.com.au. In order to process your request, we may first require that you verify your identity. We will close your user account within 30 days of receiving your request and verifying your identity.

Thereafter, you will no longer be able to access or reinstall any audio files that have been previously redeemed. Redemption codes, which are linked to user accounts, can only be redeemed once. Should you require access again in the future, you will need to create a new user account and purchase new redemption codes.

If you wish to unsubscribe from our mailing list, please click on the unsubscribe button found at the bottom of any email or contact us at info@accentpublishing.com.au.

9. Changes to the Policy

We may, at our sole discretion, modify this privacy policy at any time. All modifications will be effective immediately upon posting the updated privacy policy to our Sites. Please check our Sites from time to time to review our Policy.

10. Collection of data from the Application

When you use the Application, we may collect certain information such as your unique mobile device ID, the IP address of your mobile device, mobile operating system, the type of mobile internet browsers you use, and information about the way you use the Application. We will aggregate this data to analyse how people use the Application and Sites so that we can improve our services.

11. Cookies

Our Application and Sites may use cookies. Cookies are small files that a website uses to identify you when you return to the Application, and to store details about your use of the Application. Most devices automatically accept cookies but you can choose to reject cookies by changing your device settings. Doing so may prevent you from taking full advantage of our Application and Sites.

12. Third Parties

Our Application and Sites may contain links to other applications and websites. Please be aware that we are not responsible for the privacy practices of these applications and websites. When you visit and/or use these applications and websites, please ensure you read and agree to their privacy policies.

13. Contact

Please contact us at info@accentpublishing.com.au if you have any concerns, queries or complaints.

Last update: 31 January 2020